Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Position Summary:
The Sr. Analyst for Sales Operations & Continuous Improvement is responsible for driving operational efficiency, enhancing customer experience, and enabling data-driven decision-making across Customer Service and Sales Operations. The role focuses on workflow optimization, process mapping, automation, and building AI-powered insights to support operational performance. This role leverages advanced analytics, low-code automation, and generative AI tools to streamline order management and service workflows, reduce inefficiencies, and build scalable digital solutions.
Job Responsibilities:
- Partner and consult with functional managers and their leadership teams to shape functional strategy, develop plans, and execute performance improvement initiatives.
- Map and analyze existing workflows using tools like flowcharts, SIPOC, or value stream mapping
- Develop the capabilities of the continuous improvement team and lead the continuous improvement of Vertiv Operating standards, processes, and methods.
- Identify inefficiencies, bottlenecks, or compliance risks.
- Collaborate with stakeholders to implement changes that reduce cost, improve quality, or enhance speed.
- Develop and maintain process documentation (SOPs, work instructions, RACI charts).
- Ensure all process changes are clearly communicated and adopted across teams.
- Partner with business leaders to become the trusted advisor for performance improvement.
- Lead continuous/process improvement initiatives.
- Partner with business users and leadership to define KPIs and reporting needs.
- Translate business requirements into data models and dashboards.
- Develop and maintain advanced dashboards and analytics models in Power BI, Tableau or Looker.
- Perform trend analysis and create visual summaries to support decision-making.
- Monitor KPIs and provide insights to improve operational performance.
- Streamline data collection and reporting processes through automation or the use of APIs.
- Leverage the use of AI tools and automation platforms to reduce manual effort and errors.
- Automation & AI-Driven Optimization: Build automation solutions using Power Automate, AppSheet, Python, or other tools; implement AI-assisted process improvements.
- Identify and recommend AI adoption opportunities across operation.
- Facilitate workshops and training sessions on process improvement and analytics tools
- Support Internal and external, ensuring documentation and process compliance.
- Develop training materials using generative AI and conduct workshops to support adoption of new tools, processes, and dashboards.
Qualifications:
- Bachelor’s Degree in Business, Engineering, Data Science, or related field.
- 3 - 5 years of experience in sales operations, analytics, or process improvement.
- Advanced proficiency in Excel, Power BI, and data visualization.
- Strong project management and stakeholder engagement skills.
- Demonstrated experience with automation platforms such as Power Automate, AppSheet, Python scripting, or RPA tools.
- Experience with CRM systems and data platforms.
- Certified Lean Six Sigma practitioner is a plus.
- Google Appsheet experience is a plus.
- At least 3-5 years of experience in customer service, sales operations, IT or manufacturing industry.
- Ability to lead and to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within the plant operations and functions.
- 1-3 years of hands-on experience in the application of Lean/Six Sigma methods and way of thinking.
- Hands-on experience or certification in low-code/no-code app development (AppSheet, PowerApps).
- Strong organizational, project management, and interpersonal skills.
- Excellent oral and written communication skills in the local language and English.
- Strong analytical skills, including the use of root cause analysis and other tools and methods typically deployed to drive operational improvements.
- Ability to influence and lead in a matrix organization to drive accountably and execution of continuous improvement mindset and activities .
Competencies:
- Working in Teams
- Building and Maintaining Relationships
- Communicating Effectively
- Analysis, Solving Problems and Making Decisions
- Customer Focus
- Demonstrate Ethics and Integrity (and Trust)
- Drive and Sense of Urgency
- Organizational Agility
- Drive for Results
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example