Scale AI is seeking a hands-on Data Collection Program Manager to own and optimize contributor-facing workflows across hardware, rigs, and physical logistics. This role blends program management, operational problem-solving, and process ownership to ensure smooth execution of complex, work stream projects.
You’ll coordinate contributors, manage hardware and rig logistics, and improve SOPs while solving real-world challenges at the intersection of digital and physical workflows. This role is ideal for someone who thrives in operationally complex environments and wants ownership over end-to-end execution.
You will:
- Coordinate contributors across multiple operational workflows (no direct reports)
- Manage hardware and rig logistics to ensure timely, accurate delivery and setup
- Own SOPs and operational processes, continuously iterating to improve efficiency
- Solve hands-on problems spanning both digital and physical workflows
- Track workstreams, identify bottlenecks, and proactively implement solutions
- Collaborate with cross-functional teams (Engineering, Product, Procurement, Data) to ensure seamless execution
- Build reporting and feedback loops to provide transparency and inform leadership decisions
- 5 days in office
Ideally you'd have:
- 3–5+ years as a strong Operations or Program Manager with exposure to hardware, logistics, or physical workflows
- Experience coordinating multiple work streams simultaneously
- Hands-on problem solver with a bias toward action
- Comfortable working in a contributor-facing, on-site operational environment
- Strong organizational skills with the ability to design scalable processes
- Experience improving processes and SOPs for operational efficiency
Nice to haves:
- Experience in hardware operations, rig setup, or warehouse/logistics environments
- Familiarity with workflow or project management tools
- Exposure to cross-functional collaboration across engineering, product, or operations teams
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
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