About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just get it done, Invent what customers want, Winner’s mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Product team owns Decagon’s platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
About the Role
As the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You’ll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer- and data-driven decision-making, and owning team enablement.
In this role, you will
Build key processes and operating rhythms, including voice of the customer and roadmapping
Bring high-quality, actionable insights from customers and data into our product development process
Drive team enablement, including training, development, and tooling
Your background looks something like this
Have 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)
Experience building and operating effective x-org processes and rhythms
Experience managing and influencing cross-functional leaders and stakeholders
Experience working closely with PMs, Designers, Engineers, and GTM partners
Strong analytical acumen, including using quantitative and qualitative data to inform decision-making
Strong communication and relationship-building skills
Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities
Even better
A Computer Science, Engineering, or Math degree or equivalent technical experience
Experience working at a startup or high-growth company
Experience working on a generative AI product
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$150,000 - $210,000 + Offers Equity
Salary: $150K – $210K • Offers Equity